Overview
At B&H Flip-Flops, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help.
Returns:
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Please contact our customer service team at info@bh-us.com to initiate the return process. Provide your order number and the reason for your return.
Refunds:
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges:
- If you received a defective or damaged item, we will be happy to replace it. Please contact us at info@bh-us.com for further instructions.
Contact Us:
If you have any questions on how to return your item to us, please contact us at info@bh-us.com.